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Personal Data Protection & Cookie Policy

Welcome to the website By connecting to or browsing the website, you agree that you have read, understood and accepted, without limitation or reservation, the personal data and cookies management policy (the “policy”) and our terms and conditions of use. Please note that other terms and conditions and personal data protection policies apply to other Total Group websites, and we recommend that you read them carefully.

The policy aims to inform you of the rights and freedoms that you can exercise in respect of our use of your personal data and describes the measures that we take to protect these data.

Total Marketing Services is the “data controller” with responsibility for processing the personal data used to manage the website. These processing operations are carried out in accordance with the applicable law.

1. Purpose of processing, legal basis, the period of storage and types of data collected

When you visit the website, you may need to provide us with a number of items of personal data, such as your first name, surname, email address, company, and postal code in order to be contacted by us.

The data controller processes your personal data for the purpose of managing the queries you make using the contact form. In particular, we may collect some items of your personal data for the purposes of external communication in order to answer your requests for information and to learn how to better meet your needs.

In our online forms, the mandatory fields are marked with an asterisk. If you do not provide answers to the mandatory questions, we will not be able to provide you with the service(s) requested. Your personal data will not be processed subsequently in a way that is incompatible with the purposes described above or below the collection forms. Your data are kept for no longer than 3 years, starting from the day of your requests.

2. Recipients of the data

Your personal data may be communicated to certain business unit of the data controller in order to process your request via the contact form.

3. Data Transfer

Your personal data are not transferred either within or outside the European Union.

4. Data security and confidentiality

The data controller takes appropriate steps to preserve the security and confidentiality of your personal data, including to prevent them from being distorted, damaged or disclosed to unauthorized third parties.

5. Cookie management

5.1. Principle

A cookie is a file which enables a website to save information relating to your computer’s browsing of the website such as the number of visits, number of pages viewed, etc., to make your visits to the website smoother.
You can at any time delete the cookies stored on your computer, object to the storage of new cookies and receive a notification before new cookies are stored by changing your browser settings using the instructions below (“Types of cookies, cookies and statistics, and settings”).

Please note that if you remove a cookie or object to the storage of cookies on your device, you may not be able to use some of the website's services.


5.2. Types of cookies, cookies and statistics, and settings.

The cookies that may be stored on your server when you browse the website are cookies which are intended solely to enable or facilitate electronic communication or which are strictly necessary to provide the service you are requesting (language cookies, login cookies, etc.), or statistics cookies or other cookies in accordance with the conditions below.
When cookies require your agreement before they can be saved, we ask you for this agreement via the “find out more” link displayed on the first page of the website that you land on, in which it is made clear that by continuing to browse the website you accept these cookies.

5.2.1. Which cookiesare st

• Cookies issued by the data controller

Cookie Description How do you object? Period
Site (has_js) Contains information about the browsing session and allows the user to access the site See article 5.2.2 Deleted at the end of the browsing
Site (cookie_agreed) Records a user's choice of cookies See article 5.2.2 13 months


• Cookies issued by third parties


Publisher of the cookie Description How do you object? Period
Score Card Research Beacon Allows "Share this" to see the number of users connecting to the site 13 months
ShareThis Allows sharing on various social platforms Click on the "opt out" button for advertising cookies __unam (9 month) 
__stdlxmap (7 days) 
__stgmap (7 days) 
__stid (24 hours) 
__uset (24 hours) 
STPC (24 hours)
METRIXLAB Allows and records the opening of the site satisfaction form Contact : [email protected] 7 months
FASTFONT Displays the performance   Deleted at the end of the browsing
TWITTER Saves identifications to share on twitter On your profile, go to the page "Security Settings" and uncheck the box under the page of the content put forward 13 months
FACEBOOK Saves identifications to share on facebook Scroll down to "choice", click on the last link of the paragraph entitled "click here" and fill in your information. 13 months
Salesforce (_kuid_) Allows to better understand how visitors use the website, to collect navigation information, and to personalize contents and ads displayed on this website and on partners’ websites. 13 months


• Statistics cookies

Publisher of the cookie Description How do you object? Period
AT INTERNET idrxvr tmst Allows see how many users are connecting to the site, as well as the frequency of these connections 7 months


5.2.2. How do you delete cookies, receive notification of their storage or change your browser settings?

How do you delete cookies already stored on your computer?

  • On your workstation:
  • On the C:\ drive select the Windows folder;
  • Open the “Temporary Internet Files” folder;
  • Select all files (CTRL A);
  • Choose the “delete” option.

How do you change browser settings to reject or be informed of the storage of cookies?

  • In the Internet Explorer 5 (Microsoft) browser: Select “Tools”, and then “Internet Options”. Click on the “Security” tab, then “Custom level” and scroll down to the “cookies” section. Next to “Allow cookies that are stored on your computer” select “Ask” to be notified or “Disable” to decline all cookies;
  • In the Internet Explorer 6, 7 or 8 (Microsoft) browser: Select “Tools”, “Internet Options”, “Privacy”, then the level you wish to apply;
  • In the Firefox browser: Click on “Tools” and select “Options”. In the “Privacy and security” tab, untick the box “Accept cookies from websites”;
  • In the Chrome (Google) browser: Click “Customize and control Google Chrome” and select “Settings”. Under “Privacy and security”, click on “Content settings” and enable “Block third-party cookies”.

6. Your rights /Contact

In accordance with current regulations, you have the right to access, correct, delete and object to the use of your personal data. You can ask for your personal data to be sent to you and you have the right to give instructions for the use of your personal data after your death. You can also ask for restriction of the data. Please use the contact form to make your request or send it to the following address: Total Marketing Services, Direction Bitumes, 562 avenue du Parc de l’Île, 92029 Nanterre, Menghini Fabrizio, [email protected]