Welcome to the Bitumen website
The Personal Data and Cookies Charter aims to inform you about your rights that you can exercise regarding the processing of your data and describes the measures that we take to protect these data.
TotalEnergies Marketing & Services is the « data controller » with responsability for personal data processing on the Bitumen Website. These processing operations are carried out in accordance with the applicable law.
1. Purpose of processing, legal basis, the period of storage and types of data collected
When visiting the Bitumen Website, you may need to provide us with personal data.
| Purposes | Categories of personal data | Legal basis | Retention period |
|---|---|---|---|
| Allow user to access and navigate on the website | Connection data Location data | The processing of your data is based on our legitimate interest. | 12 months |
Management of your requests via the contact form | Identification data Personal life data Professional life data | The processing of your data is based on our legitimate interest. | 6 months |
In our online forms, the mandatory fields are marked with an asterisk. If you do not provide answers to the mandatory questions, we will not be able to provide you with the service(s) requested.
Your personal data will not be processed subsequently in a way that is incompatible with the purposes described above or below the collection forms.
2. Recipients of the data
In order to process your personal data according to the Charter, your personal data may be communicated to one or more of the data controller's departments or to TotalEnergies company subsidiaries and one or more partners, independent distributors or subcontractors: Bitumen teams: engineers, technical experts, sales force, logistics, marketing services.
3. Data security and confidentiality
The data controller takes appropriate steps to preserve the security and confidentiality of your personal data, including to prevent them from being distorted, damaged or disclosed to unauthorized third parties.
4. Cookies management
A cookie is a file which enables a website to save information relating to your computer’s browsing of the Bitumen Website to make your visits to the website smoother.
Cookies are text files that are stored on your computer's browser. They allow access to various information about you. Some of them belong to the publisher of the Bitumen Website (First party) and some to third parties.
The table below details each cookie. We enable cookies once you have given your consent, except for technical cookies that are necessary to provide the service you request on the Bitumen Website.
Categorisation of cookies:
The different types of cookies used on the website are grouped into two categories:
- Cookies that do not require your consent: These are technical cookies, necessary for the operation of the Site, which are activated in response to your actions and requests for services.
- Other types of cookies require your consent (agreement or refusal) before they can be installed on your computer, mobile or tablet. You can refuse them at any time and without restriction.
| Categories of cookies and trackers | Name of the cookies and trackers | Objectives of the cookies and trackers | Editor | Retention period | Link to privacy notice |
|---|---|---|---|---|---|
| Statistic cookies | utag_main | Analyze the traffic on the website | Tealium | 12 months | https://tealium.com/privacy-notice/ |
How to withdraw your consent?
On your first connection to the Website https://bitumen.totalenergies.com/, you will be asked to give your consent to the use of non-essentials cookies and/or to make setting. If you subsequently wish to change your choices, you can manage your cookies by going to the section at the bottom of the page of our site or application or via a reminder button called “cookies”.
To delete cookies already stored, please refer to the procedure provided by your operating system (Windows, OS X, etc.).
5. Your rights / Contact
In accordance with the current regulations, you have the right to access and correct your data and to give post-mortem instructions. Regarding processing based on our legitimate interest, you have also the right to delete your data, to object to processing and you can request a restriction of processing.
To exercise your rights and question us about your personal data processing, you can contact General Secretary Service by the following address
Total Marketing Services, Direction Bitumes, 562 avenue du Parc de l’Île, 92029 Nanterre
or by email : [email protected]
If you feel, after contacting us, that your rights have not been respected, you can lodge a complaint with the competent supervisory authority.